AB Data

Welcome to the Big Little Things blog series, where we highlight some of the lesser-known and sometimes overlooked features and enhancements in Vtiger CRM that make a big difference. This chapter of Big Little Things covers the Tags feature. Let’s dive in and learn more about using tags in Vtiger ...

Imagine a situation where your customer has asked a question about the details of a product and you are unable to return due to a busy schedule. Or when an angry customer is scolding you and you realize that the support team has not informed you of the issue they raised.

Success in business depends ...

When companies fail to meet customer expectations in terms of quality service, delayed responses, etc., it is a clear sign of poor customer service. If your support team repeatedly puts customers on hold or transfers calls from one agent to another, you should understand that your business is ...

When companies fail to meet customer expectations in terms of quality service, delayed responses, etc., it is a clear sign of poor customer service. If your support team repeatedly puts customers on hold or transfers calls from one agent to another, you should understand that your business is ...