Include stakeholders in the resolution

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Conflict does not just happen and the manager appears alone to resolve it. The negotiation and resolution process must involve and, if possible, serve all interested parties and those who created the conflict.

In addition to helping to gain a more comprehensive understanding of the problem and find solutions that consider the different perspectives and needs of those involved, doing so allows collaborative solutions to be achieved.

Oh! And there's more: having the people causing the conflict with you at all times also allows the reasons to be investigated in a more in-depth and concrete way, without the risk of misunderstandings and without creating an environment of gossip.

Resolve everything that needs to be resolved at once to avoid the situation dragging on or coming back to the agenda at some point!

3) If necessary, seek the help of a mediator
In more complex or difficult cases, it may be helpful to involve an impartial mediator to help resolve your organizational conflict.

You won't necessarily need to find and hire vp purchasing officer email database someone outside the company to perform this role, okay?

You can ask for help from another leader or collaborator from a different department that you trust.

The most important thing, in the end, is for him to be able to see the situation “from the outside”, facilitating communication and promoting mutual understanding, without biases due to having known and/or worked with the person involved in the conflict for a long time.

4) Promote brain storms
Brainstorming or the famous “brainstorming” is when the entire team gets together to share different ideas in favor of a common goal: a campaign, an important decision, a marketing action, among others.

By doing so, you once again reinforce that there is what we talked about in number 1, an open channel of communication, in addition to, as we also said previously, stimulating innovation, collectivity and creativity within your team.

Both initiatives can prevent a conflict from arising or even provide a better outcome for it.

5) Take an MBA in Management: People and Leadership
Last but not least, we recommend taking the MBA in Management: People and Leadership from Fundação Getulio Vargas.

In the course, you will learn more about interpersonal and corporate communication, organizational change and culture, work relationships and, of course, you will have access to an exclusive module focused on negotiation and conflict management .