Time to Resolution : The time it takes for a question coming from social media to receive not just an answer but a solu

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Customer satisfaction : This is often tracked with a Net Promoter Score (often referred to as NPS), which gives you a sense of whether your social media customer service efforts are working and the extent to which your business is being recommended.

Sentiment : Sentiment is a tricky metric, but it's important gambling data spain because it tells you what people think and feel about your brand. Analyzing why your ideal customers respond to your posts in a certain way will help you plan for future campaigns and influence your company messaging.

Would you like to know more?
Then visit other pages of LANGEundPFLANZ. For example, our detailed social media marketing page. It will help you with questions about possible social media channels for your company and social content, among other things.

Conclusion
In order to analyze your social media efforts, you need not only measurable goals but also appropriate metrics to measure the achievement of these goals. Do you need information about your company's brand awareness? Do you need to be able to justify your contribution to the company's success or show how well your customer service is aligned? There are different social media KPIs for different services - determine the right key factors.

Tip
Are you already actively using social media for your company? Then it's best to check your social media marketing strategy. Our free white paper Quick Check Social Media shows you how you can optimize your social media campaigns and how you can integrate social media into your online marketing.SEO: