Use your shipping partner’s delivery services to increase customer satisfaction. Because happy customers are customers who keep coming back. Here are the five most important tips for a perfect delivery experience – put together by our partner DHL.
Many customers have dramatically altered their shopping behavior in recent years. The tendency to do more shopping online began before the pandemic and has risen sharply over the past two years. In 2021 alone, DHL delivered an average of 5.9 million parcels a day across Germany. And despite the fact that the HDE Online Monitor lowered its sales forecast for 2022 by a billion as a result of the Russian war in Ukraine, ecommerce in Germany is still expected to enjoy a significant 12.4 % increase over 2021 this year.[1]
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A positive delivery experience is the key to success
Happy shoppers are lebanon telegram screening shoppers who come back. Customer satisfaction is therefore the key to business success. In ecommerce, customer satisfaction is inextricably linked to a positive delivery experience. When surveyed, most customers say that their decision to buy is influenced by the faith they have in the store’s shipping partner.
The Sendcloud study “E-commerce Delivery Compass 2020/21” notes that: Almost three quarters of Germans see the shipping partner as an important factor when deciding whether to buy. Around half prefer certain shipping partners on the basis of positive past experience. As a rule of thumb: Customers who are happy with the last mile delivery service don’t tend to change online store. But poor experiences have a considerable impact. According to Metapack’s “Ecommerce Delivery Benchmark Report”, 37 % of those surveyed don’t give a retailer a second chance after a poor shipping experience.