Usability testing of websites
Posted: Mon Jan 20, 2025 5:05 am
How you ask users to complete tasks is paramount to the success of usability testing. You don’t want to reveal the exact order of actions users must take to get from point A to point B. What’s important is that they complete the journey intuitively – of their own volition.
Be vague in task scenarios. Share as little information as possible about the task flow. Too much detailed instructions can defeat the purpose of the test. Think of it as a math equation. You give users a problem, and they have to find the right formula to solve it.
Here is an example of a bad task scenario:
Go to the search bar, type red sandals, select size 8, click the "add to cart" button and proceed to checkout.
Why it's bad: It's not a realistic test. In luxembourg whatsapp number data practice, users are not given instructions on how to complete a task. They will have to guess for themselves. The same conditions should be created for people testing the site.
Here is an example of a successful task scenario: Visit the website and purchase a pair of red sandals in your size using the credit card number provided.
Why it's good: You give the user enough information about what you want them to do without revealing too much.
When formulating task scenarios, be sure to include both open-ended and targeted tasks. Open-ended questions are great for observing how users freely interact with the product. Specific tasks are effective when testing specific features.
When used correctly, both approaches are extremely valuable for user testing.
Step 5. Creating a unified testing scheme.
Be vague in task scenarios. Share as little information as possible about the task flow. Too much detailed instructions can defeat the purpose of the test. Think of it as a math equation. You give users a problem, and they have to find the right formula to solve it.
Here is an example of a bad task scenario:
Go to the search bar, type red sandals, select size 8, click the "add to cart" button and proceed to checkout.
Why it's bad: It's not a realistic test. In luxembourg whatsapp number data practice, users are not given instructions on how to complete a task. They will have to guess for themselves. The same conditions should be created for people testing the site.
Here is an example of a successful task scenario: Visit the website and purchase a pair of red sandals in your size using the credit card number provided.
Why it's good: You give the user enough information about what you want them to do without revealing too much.
When formulating task scenarios, be sure to include both open-ended and targeted tasks. Open-ended questions are great for observing how users freely interact with the product. Specific tasks are effective when testing specific features.
When used correctly, both approaches are extremely valuable for user testing.
Step 5. Creating a unified testing scheme.