How to use emojis correctly in customer service?
Posted: Tue Jan 21, 2025 4:38 am
In today's digital world, customer service through messaging apps like WhatsApp has become a common practice for businesses. In this context, one tool that is often discussed is the use of emojis .
How to find the right measure when integrating them into customer interactions ?
This article explores the role of emojis in customer service on WhatsApp, from their origins to strategies for conscious use. Read on to learn more.
What are emojis?
Created in Japan in the 1990s by Shigetaka Kurita, emojis are small graphic icons kuwait phone number library that represent a wide range of emotions, objects and activities.
They were initially conceived as a way to add emotional context to text messages, thus making digital communication richer and more expressive.
They quickly became popular and over time were adopted globally. Their rise reflects the basic human need to express emotions and feelings, even in a digital environment.
How to find the right measure when integrating them into customer interactions ?
This article explores the role of emojis in customer service on WhatsApp, from their origins to strategies for conscious use. Read on to learn more.
What are emojis?
Created in Japan in the 1990s by Shigetaka Kurita, emojis are small graphic icons kuwait phone number library that represent a wide range of emotions, objects and activities.
They were initially conceived as a way to add emotional context to text messages, thus making digital communication richer and more expressive.
They quickly became popular and over time were adopted globally. Their rise reflects the basic human need to express emotions and feelings, even in a digital environment.