Top 10 Tools for Great Customer Service
Posted: Wed Jan 22, 2025 9:42 am
Running a Fortune 500 company? Running a startup? It doesn't matter. A stellar customer experience is essential to your survival.
Customer service is important because it is often the only contact a customer has with your business and it has the power to leave a lasting impression, positive or negative. Plus, customer feedback can help your business grow by making it more customer-centric.
Improving your team's customer service skills can lead to a more pleasant customer vp media email list experience and increase overall customer satisfaction.
Let's get to work
The Three Commandments
First, let me start with some “commandments” that every member of the Customer Success team should follow.
Always go the extra mile.
This should be easy, as every CS manager should aim to please.
If someone on your team doesn't know how to please people, your company's customer service shouldn't be its future.
Bonus: **Customer retention software
Always be respectful to customers and potential customers.
No matter how rude, difficult, or downright mean people can be, it's important to stay level-headed and positive in every interaction (who knows, you might learn something).
A quality manager will handle claims, manage returns and/or refunds with elegance and class.
Always make sure you understand your customers' needs and wants.
I can guarantee that your customers will be more than willing to tell you their needs, wants, likes and dislikes with your product or service.
It is important to make them feel that they can voice their opinion, as it helps to understand ways in which your company can improve.
Additionally, CS teams should quickly follow up on feedback and keep customers informed. It's a great way to build trust and make the customer feel heard.
Once you have built a team that embodies customer service skills, it is important to equip them with the necessary tools to ensure you increase efficiency as well as build lasting relationships with customers .
Although it will require additional resources, time and money, finding ways to constantly improve your CS processes will set you apart from the competition and reinforce customer loyalty. Here’s how we’ve earned this
Customer service is important because it is often the only contact a customer has with your business and it has the power to leave a lasting impression, positive or negative. Plus, customer feedback can help your business grow by making it more customer-centric.
Improving your team's customer service skills can lead to a more pleasant customer vp media email list experience and increase overall customer satisfaction.
Let's get to work
The Three Commandments
First, let me start with some “commandments” that every member of the Customer Success team should follow.
Always go the extra mile.
This should be easy, as every CS manager should aim to please.
If someone on your team doesn't know how to please people, your company's customer service shouldn't be its future.
Bonus: **Customer retention software
Always be respectful to customers and potential customers.
No matter how rude, difficult, or downright mean people can be, it's important to stay level-headed and positive in every interaction (who knows, you might learn something).
A quality manager will handle claims, manage returns and/or refunds with elegance and class.
Always make sure you understand your customers' needs and wants.
I can guarantee that your customers will be more than willing to tell you their needs, wants, likes and dislikes with your product or service.
It is important to make them feel that they can voice their opinion, as it helps to understand ways in which your company can improve.
Additionally, CS teams should quickly follow up on feedback and keep customers informed. It's a great way to build trust and make the customer feel heard.
Once you have built a team that embodies customer service skills, it is important to equip them with the necessary tools to ensure you increase efficiency as well as build lasting relationships with customers .
Although it will require additional resources, time and money, finding ways to constantly improve your CS processes will set you apart from the competition and reinforce customer loyalty. Here’s how we’ve earned this