Civil liability is the legal institute that deals with the germany email list obligation to repair damages caused to third parties. It is based on three fundamental elements: damage, causal link and fault. These elements are essential to determine whether there is civil liability and, consequently, the obligation to compensate.
Elements on which civil liability is based
Damage: For civil liability to be characterized, damage must have occurred, which may be material or moral.
Fault: It must also be characterized as culpable or intentional conduct.
Causal Nexus: There must be a link between the company's action and the damage suffered by the customer.
Brazilian legislation
There are several subjects that provide protection for consumers, but mainly the Consumer Protection Code (CDC). Which presents:
Right to Information: It is necessary for the company to provide clear and accurate information about products and services. Insufficient and misleading information may lead to the company being held liable.
Quality and Safety : Products and services must meet quality expectations. Defective products may give rise to liability.
How to avoid problems
To avoid this problem, it is suggested that: employee training be provided so that they are aware of consumer rights and know how to serve them appropriately; quality controls for products and services be implemented; policies for good customer service be developed that are clear and fair, including procedures for dealing with complaints.
Conclusion
Paying attention to issues related to civil liability in customer service is crucial for all companies. Understanding the elements of damage, fault and causal link, in addition to protecting the company from possible litigation, also protects its interests and those of its consumers.
The legislation, more specifically the Consumer Protection Code, sets out the rules that must be followed in relation to consumer rights, always highlighting the need for clear information and prohibiting the incidence of abusive practices.