Keeping an eye on insurance industry customers with Customer 360°
Posted: Sun Jan 26, 2025 4:59 am
Digitalization is advancing. This also applies to the insurance industry. Systems are being improved, modernized or even replaced by newer systems or technologies. The demands on the systems and the expectations of all those involved are becoming ever higher. A system must be modern, fit into the application landscape and the company's processes, be cost-effective and easy to use and use. In addition, the requirements of customers have changed, especially in recent years. They want to receive high-quality information quickly and without red tape - whether via a portal, by email or over the phone. Of course, in compliance with data protection regulations.
Insurance companies often modernize their application, portfolio or benefit systems. However, they often do not take into account the partner application that has been in existence for ages and only make rudimentary adjustments. This is the system that is used first when, for example, the customer calls.
The aim should therefore be that when a customer calls, the employee belgium consumer email list can quickly find and access the information they need in the system. This can be done with as few clicks as possible and with the most important information about the customer at a glance. This is all possible with the adesso software component Customer 360°.
For the sake of completeness, it should be noted that a partner application usually consists of several masks in which a lot of data is documented. Much more than Customer 360° can display at a glance, i.e. on one page. The large amount of data is usually required in order to be able to transmit it to the surrounding systems and process it further from there.
What is Customer 360°?
Customer 360° is a software component from adesso that was developed specifically for the insurance industry. It is simple, flexible and high-performance.
The search for a partner
A practical example: There are usually several fields in the partner application. The information that the employee receives from the customer must be entered in the corresponding field. If there is a transmission error in the communication, for example with the contract number or the name of the policyholder, the employee must carry out a time-consuming and sometimes nerve-wracking search in the partner application for the information. From the customer's point of view, this seems to take an eternity. Customer 360° counteracts this with a modern search function.
Insurance companies often modernize their application, portfolio or benefit systems. However, they often do not take into account the partner application that has been in existence for ages and only make rudimentary adjustments. This is the system that is used first when, for example, the customer calls.
The aim should therefore be that when a customer calls, the employee belgium consumer email list can quickly find and access the information they need in the system. This can be done with as few clicks as possible and with the most important information about the customer at a glance. This is all possible with the adesso software component Customer 360°.
For the sake of completeness, it should be noted that a partner application usually consists of several masks in which a lot of data is documented. Much more than Customer 360° can display at a glance, i.e. on one page. The large amount of data is usually required in order to be able to transmit it to the surrounding systems and process it further from there.
What is Customer 360°?
Customer 360° is a software component from adesso that was developed specifically for the insurance industry. It is simple, flexible and high-performance.
The search for a partner
A practical example: There are usually several fields in the partner application. The information that the employee receives from the customer must be entered in the corresponding field. If there is a transmission error in the communication, for example with the contract number or the name of the policyholder, the employee must carry out a time-consuming and sometimes nerve-wracking search in the partner application for the information. From the customer's point of view, this seems to take an eternity. Customer 360° counteracts this with a modern search function.