If you’re not familiar, WhatsApp is a free messaging israel girl whatsapp number service that can usually be downloaded as an app for your mobile phone. Simplicity and ease of use have seen WhatsApp quickly become a dominant messaging tool. According to Statista, WhatsApp now has around one billion users worldwide. Even if your customers aren’t currently communicating via WhatsApp, the likelihood of doing business via the app will continue to increase as you continue to grow. In a recent webinar, we posed the question, “What channels does your business use to communicate with prospects and customers, aside from email and phone?”
A large number of multiple choice answers were listed, with WhatsApp being the preferred method by a large margin. At the same time, many viewers asked follow-up questions about the use of the integration and how to set it up for their CRM instance. This blog will provide those resources and cover the key benefits and limitations of the integration. Also note that this integration has only been developed for our new version of CRM,
When initially looking at this integration, we found that sales and support teams in particular benefited from three major advantages:
Sales Team
Conversations between sales reps and prospects can now be automatically captured inside CRM. With this integration, WhatsApp messages will automatically be linked to the contact or prospect record and the sales rep will be notified. Now, instead of sending messages to the sales rep’s phone number, prospects should send messages to the business WhatsApp number. This, in turn, helps reduce the number of WhatsApp phone numbers used by companies.
The engagement scores for contacts have been revised as WhatsApp messages will automatically count as touchpoints. This will help your sales team better understand how leads are progressing in the sales process and how engaged they are with your team and company.
Support Team
Live chat is the preferred communication channel for customers seeking customer service. With WhatsApp, customers can get support without having to visit a website. Now, Vtiger makes it easy for support agents to respond to incoming WhatsApp messages directly from the Live Chat console. If you are interested in learning more about enabling live chat for Vtiger CRM, please contact the Vtiger team.