What are the Top 5 Key Performance Indicators?
Posted: Tue Jan 28, 2025 3:56 am
Financial results are by far the top measure used as a primary KPI in organizations. Out of the seven KPI categories to choose from in an APQC survey, respondents’ top 5 KPIs were spread out across the categories, including: financial, customer-centric, personnel, and manufacturing operations KPIs.
In July, I wrote about what KPIs are and their perceived effectiveness, and in August I wrote about how to develop KPIs. This is the final blog of the series and covers the most common KPIs organizations are using.
What KPIs are organizations using?
In 2018 and again in 2024, APQC conducted research to better slovenia mobile numbers list understand the common challenges and priorities associated with operational KPIs for process and performance management practitioners. Our research found that process professionals are tracking a more balanced set of primary KPIs in 2024 than they were in 2018, enabling a more holistic picture of process performance.
The top 5 primary KPIs organizations noted using are:
Financial results (70%)
Full-time equivalents (56%)
Customer satisfaction (56%)
Margins (55%)
Product volumes (41%)
Additionally, the top 5 secondary KPIs organizations noted using are:
Absenteeism (43%)
Staff efficiency (42%)
Client/Customer claims (41%)
Net receivables/payables (38%)
Client feedback (36%)
How have the primary KPI trends changed?
How have the primary KPI Trends Changed?
Looking at how the top primary KPIs have changed since 2018, there is an increased focus on personnel and manufacturing operations KPI categories. Applying technologies like automation enables fewer FTEs to carry out high-volume processes, which helps to reduce process costs and frees employees up for more value-added work. Additionally, organizations’ increased focus on manufacturing is most likely a result of the many and varied disruptions to the supply chain over the past few years.
In July, I wrote about what KPIs are and their perceived effectiveness, and in August I wrote about how to develop KPIs. This is the final blog of the series and covers the most common KPIs organizations are using.
What KPIs are organizations using?
In 2018 and again in 2024, APQC conducted research to better slovenia mobile numbers list understand the common challenges and priorities associated with operational KPIs for process and performance management practitioners. Our research found that process professionals are tracking a more balanced set of primary KPIs in 2024 than they were in 2018, enabling a more holistic picture of process performance.
The top 5 primary KPIs organizations noted using are:
Financial results (70%)
Full-time equivalents (56%)
Customer satisfaction (56%)
Margins (55%)
Product volumes (41%)
Additionally, the top 5 secondary KPIs organizations noted using are:
Absenteeism (43%)
Staff efficiency (42%)
Client/Customer claims (41%)
Net receivables/payables (38%)
Client feedback (36%)
How have the primary KPI trends changed?
How have the primary KPI Trends Changed?
Looking at how the top primary KPIs have changed since 2018, there is an increased focus on personnel and manufacturing operations KPI categories. Applying technologies like automation enables fewer FTEs to carry out high-volume processes, which helps to reduce process costs and frees employees up for more value-added work. Additionally, organizations’ increased focus on manufacturing is most likely a result of the many and varied disruptions to the supply chain over the past few years.