The construction contractors delayed their work
Posted: Tue Jan 28, 2025 4:28 am
1. Respond promptly and to the point
Respond to client inquiries in a timely manner and as completely as possible, but to the point. Our corporate standard for responding to emails is 24 hours. Even if it is impossible to complete the task or provide an answer within this period, you can always set a deadline when you can send everything you need.
Formulate your thoughts briefly and clearly. The person on the other side, just like you, is full of their own affairs, pain and doubts, internal reports, finally. One of the tasks of customer service is to take the pain out of working with you so that the client does not waste time checking, coordinating, clarifying and clarifying where they have already gone through unclear points twice.
Therefore, before taking on any task, analyze it, gather all the clarifying questions, vietnam rcs data see which ones you can answer yourself or find the answer in open sources. And, in principle, see if this task meets the project goals.
2. Stick to deadlines
If you cannot complete the task within the specified deadline, inform the client in advance and indicate when it will be ready.
It is better to hand in a day later, warning of the delay, but to deliver the most complete result of your work that meets all the client's requirements.
Our corporate culture has a rule “If you insist, report it.” It helps to avoid unpleasant surprises. For example, in 2016, we were building a stand for a client at Igrosvita. We agreed on a deadline for sending a photo of the finished stand so that the client could report to his management at the head office.
The entire schedule went haywire. I realized that the promised deadline of 4:00 to send the photos was unrealistic, so at 3:15 I sent a message to the client about the delay and a new deadline of 7:00.
Yes, the client could be asleep, yes, 3 hours might not have mattered. But this story showed how important the agreements were. Everyone in the head office was waiting for the photos, so by not receiving them by the specified deadline, our contact person risked spoiling the first impression of his work.
Respond to client inquiries in a timely manner and as completely as possible, but to the point. Our corporate standard for responding to emails is 24 hours. Even if it is impossible to complete the task or provide an answer within this period, you can always set a deadline when you can send everything you need.
Formulate your thoughts briefly and clearly. The person on the other side, just like you, is full of their own affairs, pain and doubts, internal reports, finally. One of the tasks of customer service is to take the pain out of working with you so that the client does not waste time checking, coordinating, clarifying and clarifying where they have already gone through unclear points twice.
Therefore, before taking on any task, analyze it, gather all the clarifying questions, vietnam rcs data see which ones you can answer yourself or find the answer in open sources. And, in principle, see if this task meets the project goals.
2. Stick to deadlines
If you cannot complete the task within the specified deadline, inform the client in advance and indicate when it will be ready.
It is better to hand in a day later, warning of the delay, but to deliver the most complete result of your work that meets all the client's requirements.
Our corporate culture has a rule “If you insist, report it.” It helps to avoid unpleasant surprises. For example, in 2016, we were building a stand for a client at Igrosvita. We agreed on a deadline for sending a photo of the finished stand so that the client could report to his management at the head office.
The entire schedule went haywire. I realized that the promised deadline of 4:00 to send the photos was unrealistic, so at 3:15 I sent a message to the client about the delay and a new deadline of 7:00.
Yes, the client could be asleep, yes, 3 hours might not have mattered. But this story showed how important the agreements were. Everyone in the head office was waiting for the photos, so by not receiving them by the specified deadline, our contact person risked spoiling the first impression of his work.