Tips for providing quality service
Posted: Sun Dec 22, 2024 7:14 am
If you have a restaurant, you know that the end of the year is considered the high season when the demand for orders increases, and that's why we created this post with tips for using Digisac in customer service.
In case you don't know yet, we are a digital PABX platform where you connect with customers from different channels in one place. In addition, the existing features help you to handle the high demand for orders.
As well as boosting your sales via WhatsApp and SMS campaigns.
Currently, more than 9 thousand people use our tool to manage all sectors philippines cp number of the business, be it marketing, finance, support and many others.
Throughout this text, we will show you how to offer good service, and how Digisac will help you.
1 – Train your team
If you know that sales will increase during this period and you offer in-person service, seek to train your team.
Indicating the tasks that each person will perform, how they will be divided, how to act in case of criticism and even ways to evaluate customer satisfaction during service.
Another factor that we can connect here is cordiality, while the customer is eating or talking it is necessary to maintain a distance, and give them space to enjoy the moment.
2 – Know how to deal with criticism
Whenever a customer is dissatisfied with the service provided, seek a solution and make yourself available to help them.
To compensate, offer a discount, or send another order in the case of Delivery and even in extreme cases refund part of the amount paid.
Believe me, it's better to have initiatives like this than to lose a customer or end up gaining a “detractor”, someone who will speak badly of your establishment to other people.
In case you don't know yet, we are a digital PABX platform where you connect with customers from different channels in one place. In addition, the existing features help you to handle the high demand for orders.
As well as boosting your sales via WhatsApp and SMS campaigns.
Currently, more than 9 thousand people use our tool to manage all sectors philippines cp number of the business, be it marketing, finance, support and many others.
Throughout this text, we will show you how to offer good service, and how Digisac will help you.
1 – Train your team
If you know that sales will increase during this period and you offer in-person service, seek to train your team.
Indicating the tasks that each person will perform, how they will be divided, how to act in case of criticism and even ways to evaluate customer satisfaction during service.
Another factor that we can connect here is cordiality, while the customer is eating or talking it is necessary to maintain a distance, and give them space to enjoy the moment.
2 – Know how to deal with criticism
Whenever a customer is dissatisfied with the service provided, seek a solution and make yourself available to help them.
To compensate, offer a discount, or send another order in the case of Delivery and even in extreme cases refund part of the amount paid.
Believe me, it's better to have initiatives like this than to lose a customer or end up gaining a “detractor”, someone who will speak badly of your establishment to other people.