THE IMPORTANCE OF GOOD CUSTOMER SERVICE
Posted: Wed Jan 29, 2025 7:02 am
We are definitely in the digital age. With the pandemic and social isolation, this became even more evident. Companies had to adapt their operating model and service method overnight, starting to provide online service. And if providing good service in person requires care, in the online environment, attention needs to be even greater. This is what will make all the difference in your relationship with your consumer and can be the key to converting more sales and building customer loyalty.
A survey released by the consultancy PWC (USA) Experience is Everything , showed that 60% of consumers stated that the use of technology to improve the shopping experience reduced contact with the “human side”, but this does not have to be like this and depends on the ability to develop efficient processes.
The best part about online customer service is viber data that you can automate many steps and still seem to be very close to your customer, without sounding like a robot.
In this short article, we will give you some useful tips to help your customer service department.
Online commerce continues to grow and more and more Brazilians are choosing to make their purchases and purchase services online, including digital products, such as subscriptions and consumption plans.
This significant growth in the sector also represents new needs on the part of consumers and companies.
But the truth is that most companies have not yet managed to structure a model for how to provide good service in the online environment, either due to a lack of digital maturity or because they are unable to develop processes for this. It is worth reviewing the issue to avoid leaving a large window of opportunity for the competition and thus ensure a good customer experience.
A survey released by the consultancy PWC (USA) Experience is Everything , showed that 60% of consumers stated that the use of technology to improve the shopping experience reduced contact with the “human side”, but this does not have to be like this and depends on the ability to develop efficient processes.
The best part about online customer service is viber data that you can automate many steps and still seem to be very close to your customer, without sounding like a robot.
In this short article, we will give you some useful tips to help your customer service department.
Online commerce continues to grow and more and more Brazilians are choosing to make their purchases and purchase services online, including digital products, such as subscriptions and consumption plans.
This significant growth in the sector also represents new needs on the part of consumers and companies.
But the truth is that most companies have not yet managed to structure a model for how to provide good service in the online environment, either due to a lack of digital maturity or because they are unable to develop processes for this. It is worth reviewing the issue to avoid leaving a large window of opportunity for the competition and thus ensure a good customer experience.