IP telephony and virtual PBX: what is the difference
Posted: Wed Jan 29, 2025 9:51 am
What is a virtual PBX? In simple terms, it is a telephone connection via the Internet. For this term, some use the English abbreviation PBX - Private Branch eXchange. If analog telephony requires a separate room in which the equipment will be located, then for a virtual one this is not required, since this station is located on servers in the so-called cloud. Connection to a virtual automatic telephone station is carried out using gateways, as well as special equipment and / or software.
That is, the employee (user) activates the connection via the organization's local network or via 3G/4G on his own gadget (smartphone, tablet). If you want to learn more about the process of implementing this type of communication, then refer to the material in another of our articles, which is entirely devoted to the topic of SIP telephony (Session Initiation Protocol).
A virtual automatic telephone singapore email list exchange not only has all the functions of a mini-PBX, but also has one significant advantage over the latter, namely, it does not require the purchase of expensive special equipment and rather complex technical equipment. Thus, you can create a call center or office anywhere on the planet, without being tied to a physical address. All this allows you to quickly and easily resolve the issue of telephony in any company.
There is another bonus - since the connection is carried out via the Internet, the user can see detailed statistics on the calls he made. After another telephone conversation, you can see detailed information about it - when and how long it lasted, how long the client waited on the line, from which number the call came and which manager answered it.
If the user wants to get more detailed information, for example, the advertising source of the call, then in this case the ideal solution would be to use a virtual PBX, which is included in the functionality of call tracking services (the so-called call tracking). The latter not only collects complete statistics on incoming calls, but also helps to determine the channels of receipt of the target audience (interested clients).
From all of the above, we can conclude that IP telephony and virtual automatic telephone exchange are one and the same.
Payment reminder calls
Source: shutterstock.com
Office PBX or IP telephony: which is better
An office PBX is a rather complex technical device, which is assigned a number of functions: synchronization of external and internal telephone communication, answering machine, modem, computer and fax. Mini-PBX is a link between the office lines connected to it and external (city) phones. In addition, in order to provide communication with city and long-distance lines, the office PBX also provides the ability to contact people within the company itself (communication between workshops, offices, departments, etc.).
The quality of telephone communication is of great importance for any organization. Very often, it is communication via telephone that is one of the main tools and has a significant impact on the functioning of the office, and sometimes even on the level of income of the company as a whole. After all, people often decide to make a purchase or receive the necessary information about the goods or services they are interested in by calling the company.
When the question of installing telephone communications in any, even a small organization, arises, it is very important to take into account its future growth, development and scaling prospects. In addition, one should not forget about such an important point as saving capital. When creating a classic PBX in the company's office, you will have to think about purchasing special expensive equipment, as well as about subsequent costs for laying cables for the network. All these expenses can be avoided if you approach this problem wisely.
That is, the employee (user) activates the connection via the organization's local network or via 3G/4G on his own gadget (smartphone, tablet). If you want to learn more about the process of implementing this type of communication, then refer to the material in another of our articles, which is entirely devoted to the topic of SIP telephony (Session Initiation Protocol).
A virtual automatic telephone singapore email list exchange not only has all the functions of a mini-PBX, but also has one significant advantage over the latter, namely, it does not require the purchase of expensive special equipment and rather complex technical equipment. Thus, you can create a call center or office anywhere on the planet, without being tied to a physical address. All this allows you to quickly and easily resolve the issue of telephony in any company.
There is another bonus - since the connection is carried out via the Internet, the user can see detailed statistics on the calls he made. After another telephone conversation, you can see detailed information about it - when and how long it lasted, how long the client waited on the line, from which number the call came and which manager answered it.
If the user wants to get more detailed information, for example, the advertising source of the call, then in this case the ideal solution would be to use a virtual PBX, which is included in the functionality of call tracking services (the so-called call tracking). The latter not only collects complete statistics on incoming calls, but also helps to determine the channels of receipt of the target audience (interested clients).
From all of the above, we can conclude that IP telephony and virtual automatic telephone exchange are one and the same.
Payment reminder calls
Source: shutterstock.com
Office PBX or IP telephony: which is better
An office PBX is a rather complex technical device, which is assigned a number of functions: synchronization of external and internal telephone communication, answering machine, modem, computer and fax. Mini-PBX is a link between the office lines connected to it and external (city) phones. In addition, in order to provide communication with city and long-distance lines, the office PBX also provides the ability to contact people within the company itself (communication between workshops, offices, departments, etc.).
The quality of telephone communication is of great importance for any organization. Very often, it is communication via telephone that is one of the main tools and has a significant impact on the functioning of the office, and sometimes even on the level of income of the company as a whole. After all, people often decide to make a purchase or receive the necessary information about the goods or services they are interested in by calling the company.
When the question of installing telephone communications in any, even a small organization, arises, it is very important to take into account its future growth, development and scaling prospects. In addition, one should not forget about such an important point as saving capital. When creating a classic PBX in the company's office, you will have to think about purchasing special expensive equipment, as well as about subsequent costs for laying cables for the network. All these expenses can be avoided if you approach this problem wisely.