And to motivate employees to quickly get involved in the process
Posted: Thu Jan 30, 2025 6:28 am
of using CRM and productively completing tasks, we recommend:
Set goals and metrics : Identify key CRM performance indicators and set targets for trainees;
add incentives and rewards for all those who successfully completed the KPI. It is worth carrying out separate work with employees who failed to achieve the set goals.
In essence, this is the same process of working through a negative customer experience: you need to gently but firmly find out the reasons for the failure to achieve goals, calm the employee down, and develop a plan to jointly overcome the obstacles that have arisen.
collect feedback and respond to it promptly. This is how you will let employees know that their opinions and successes really matter.
A pleasant bonus from a well-organized training and consultation process is incredibly valuable insights that will help you look at work processes from different angles, improve what can be improved, sweden consumer email list and also remove rudimentary ones.
Moreover, such adaptability will help the company become more competitive, better understand and attract the target audience, and better monetize interactions with it.
So, to avoid sabotage when implementing CRM, you need training, support and motivation.
But sometimes it happens that what was supposed to reduce resistance to innovation did not help.
Set goals and metrics : Identify key CRM performance indicators and set targets for trainees;
add incentives and rewards for all those who successfully completed the KPI. It is worth carrying out separate work with employees who failed to achieve the set goals.
In essence, this is the same process of working through a negative customer experience: you need to gently but firmly find out the reasons for the failure to achieve goals, calm the employee down, and develop a plan to jointly overcome the obstacles that have arisen.
collect feedback and respond to it promptly. This is how you will let employees know that their opinions and successes really matter.
A pleasant bonus from a well-organized training and consultation process is incredibly valuable insights that will help you look at work processes from different angles, improve what can be improved, sweden consumer email list and also remove rudimentary ones.
Moreover, such adaptability will help the company become more competitive, better understand and attract the target audience, and better monetize interactions with it.
So, to avoid sabotage when implementing CRM, you need training, support and motivation.
But sometimes it happens that what was supposed to reduce resistance to innovation did not help.