Once the annual purchasing plan has been approved and the suppliers selected, all that remains is to place the order to obtain the materials or products with which the commercial activity will later be carried out.
Order control
Once the order arrives at its destination, it must be checked that it is correct and that everything is in optimal condition.
2.- Customer service phase
It is always said that a well-served consumer is a satisfied consumer who will probably buy again in the future.
Therefore, this phase of the process is one of the most powerful marketing tools that a business has.
Customer Service covers the entire process that takes place from the generation and processing of the order to the collection of money from the individual, also including the preparation and delivery of the order.
Some of the elements that characterize quality customer service in an e-commerce are:
Have the necessary infrastructure.
Speed, simplicity and efficiency in contact.
Ease of ordering.
Delivery in perfect condition within the previously established times.
Handle claims correctly.
3.- Inventory management phase
This stage of the logistics process is concerned with controlling and managing product stocks, applying strategies and methods that allow for optimizing their availability.
In other words, the aim is to make maximum use of available space at the lowest cost.
This phase is further subdivided into three phases:
Stock control
Those activities necessary to list and keep track of.
Stock Analysis
It is responsible for maximizing the profitability that stored products can generate, as well as ensuring that what is being stored is what should be stored.
In this part of the process, techniques such as Just in Time or the Wilson Formula can be applied.
Planning the inventory
At this stage, it is decided what, how much and when to produce or when to acquire the products necessary to carry out the commercial activity.