AB Data

Until now, in responses to comments, the epithets "respected", "dear" are often used. It is better to get rid of them, because they are no longer relevant. You can demonstrate your respectful attitude to the client through a simple greeting. If you know the author's name, you can start like this: "Hello, (name)."

Structure of the response to a grateful customer review

Appreciation
Very often, thanks are given like this: "Thank you whatsapp number canada for your honest review." The thing is that when the "sincerity" of the comment is emphasized in the responses, it creates the impression that other reviews are lying. So it is better not to write like this. The following adjectives can be used as a replacement: warm, detailed, voluminous, positive.




The phrase "Thank you for your feedback" is appropriate for every type.

Here are some examples of thank you phrases you can use in response to a good customer review:

Thank you for choosing us and writing a review!

Thank you very much for your purchase and positive feedback!

Thank you for purchasing our products and giving us a high rating!

Thank you for choosing our company and for your warm feedback!

We thank you for your opinion and purchase of our products!

Thank you for your feedback/voluminous response/message with photos/ and high rating! Thanks to your comment, new customers will be able to make a choice.

Thank you very much for your warm feedback and choosing our company! We are glad that we have clients like you.

Thank you for taking the time to respond!

We thank you for your wonderful feedback and choice of our products!

Thank you for taking the time to share your impressions of the product. We are glad that you liked everything.

Thank you for your positive feedback and recommendations for future clients.

Thank you for your opinion! You make us better.

It would be useful to mention what product we are talking about.

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Proof that the author's thoughts are correct
To make it clearer, let's study this component based on a review of a beauty salon that offered the hair removal service: "On my way home, I stopped by the salon to make an appointment for a day off for hair removal on my legs and armpits. The administrator said that it was possible to do the procedure today if I waited 7-10 minutes. This was good news. To while away the time, I decided to drink coffee, which turned out to be very tasty. The office was clean, it is clear that the salon complies with SanPiN standards. The master Olga turned out to be a very nice person and did not pester me with conversations. The hair removal procedure was done using polymer wax. I am happy with the quality, I liked everything."

In the review, the author pointed out several points that evoked positive emotions in him. Among them:

free window for recording;

aromatic and tasty coffee;

the salon complies with SanPiN standards;

professional attitude of the staff towards the client;

high quality of work performed.

Before responding to a positive customer review, you need to understand: if it lists a large number of advantages of your company, you do not need to prove the authenticity of each one. Because of this, the answer will be very long, and few will want to read it in full. It is better to choose the advantage that you want to describe to potential clients in more detail. For example, if the company employs highly qualified specialists, tell about them. But if you cannot say with certainty that your specialists perform their duties well, then it is better to choose another advantage and tell about it.