Here are a few benefits of IVR:
Posted: Sun Feb 02, 2025 4:13 am
¡Que bien! A sales rep answers the phone and talks to this new lead.
You can set up an IVR system for many different use cases, allowing inbound callers to choose where their call should go—to a different department, team, representative, or language speaker.
But wait, it gets better—At Close, we recently launched our Interactive Voice Response feature to help businesses organize incoming calls and remove this hurdle in converting prospects to customers. Because the IVR is built right into your favorite CRM, it seamlessly utilizes your customer data to supercharge your routing process.
Note: This is one of our Premium Phone Number features, available at $19 per line per month, on top of standard phone rental rates.
Here’s how an IVR works in a nutshell:
How to Reap the Rewards and Avoid the Pitfalls of Using IVR
IVR isn't new technology. We’ve all used it at one point or egypt telegram data another to talk to the electricity company or report an issue to our bank.
Many companies use IVR because it’s simple. Customers are routed to the right people quickly, and your team can spend their time not transferring calls.
With IVR, everything’s automated—until the last step. Enter the human! And when they do, they’ll already know the problem, thanks to prompts handed over by the IVR.
It saves time (and money). Automation frees up your team’s time to focus on problems the automation can’t solve.
You can set up an IVR system for many different use cases, allowing inbound callers to choose where their call should go—to a different department, team, representative, or language speaker.
But wait, it gets better—At Close, we recently launched our Interactive Voice Response feature to help businesses organize incoming calls and remove this hurdle in converting prospects to customers. Because the IVR is built right into your favorite CRM, it seamlessly utilizes your customer data to supercharge your routing process.
Note: This is one of our Premium Phone Number features, available at $19 per line per month, on top of standard phone rental rates.
Here’s how an IVR works in a nutshell:
How to Reap the Rewards and Avoid the Pitfalls of Using IVR
IVR isn't new technology. We’ve all used it at one point or egypt telegram data another to talk to the electricity company or report an issue to our bank.
Many companies use IVR because it’s simple. Customers are routed to the right people quickly, and your team can spend their time not transferring calls.
With IVR, everything’s automated—until the last step. Enter the human! And when they do, they’ll already know the problem, thanks to prompts handed over by the IVR.
It saves time (and money). Automation frees up your team’s time to focus on problems the automation can’t solve.