The returns experience for shoppers
Posted: Tue Feb 04, 2025 3:16 am
Petco is a category-defining health and wellness company focused on improving the lives of pets and their parents. Petco customers, or “pet parents”, now have the added convenience of returning items through Happy Returns while running an errand for their pet at the same time.
In-person returns help increase foot traffic and sales. In fact, 62% of consumers say they’ve used their refund to shop at a merchant’s own store or at a third-party drop-off location³. And in just the pilot phase alone, Petco saw an increase in both foot traffic and conversion from Happy Returns customers.
Shoppers begin their return on the Happy italy telegram screening Returns-hosted Returns & Exchange Portal and are emailed a QR code to use when completing the return.
They can then bring the items—without boxes or printed return-shipping label—to the Return Bar at a Petco near them.
Once the return is dropped off, shoppers get a confirmation email letting them know their refund has been immediately initiated.
At Petco, they are also providing same-day shopping coupons. Someone can pop into a Petco to return a sweater, get their refund, and use a same-day coupon to get their pet (or a friend’s pet!) a new toy on the same trip.
Returns from multiple merchants are then aggregated into our reusable Happy Returns totes before being sent to one of our Return Hubs. By consolidating returns, our merchant customers can save up to 40%⁴ on return-shipping costs and, by reducing the need for shipping materials like cardboard, we’re also helping to make the reverse logistics a bit more sustainable.
In-person returns help increase foot traffic and sales. In fact, 62% of consumers say they’ve used their refund to shop at a merchant’s own store or at a third-party drop-off location³. And in just the pilot phase alone, Petco saw an increase in both foot traffic and conversion from Happy Returns customers.
Shoppers begin their return on the Happy italy telegram screening Returns-hosted Returns & Exchange Portal and are emailed a QR code to use when completing the return.
They can then bring the items—without boxes or printed return-shipping label—to the Return Bar at a Petco near them.
Once the return is dropped off, shoppers get a confirmation email letting them know their refund has been immediately initiated.
At Petco, they are also providing same-day shopping coupons. Someone can pop into a Petco to return a sweater, get their refund, and use a same-day coupon to get their pet (or a friend’s pet!) a new toy on the same trip.
Returns from multiple merchants are then aggregated into our reusable Happy Returns totes before being sent to one of our Return Hubs. By consolidating returns, our merchant customers can save up to 40%⁴ on return-shipping costs and, by reducing the need for shipping materials like cardboard, we’re also helping to make the reverse logistics a bit more sustainable.