The desire for a centralized review process
Posted: Thu Feb 06, 2025 10:50 am
So irrespective of whether it’s to present big picture overviews or a deep dive into details, Klaus’ KPI dashboard ensures it’s an effortless process. This includes creating weekly actionable reports for team managers and monthly for product, training, processes, etc.
Weekly reports are easier to build, we can manage different rubrics more easily. For example, Bad CSAT grading, Grade the Graders, Calibrations, even grading conversations for specific projects to measure the success.
The proof is in the numbers
When your key customer service metrics cambodia telegram screening are all sitting at a commendable level, it may seem difficult to make massive improvements on support quality.
But Pipedrive’s numbers (an increase of 1% in CSAT and 5% in IQS, respectively) are testament that with a robust support QA program and the right software, there’s always potential to push the bar even higher. And deliver your customers even better experiences.
Klaus is a great tool to upscale your operations, especially if you are new to QA you’ll have a lot of great features and content to help you start. Also, it’s important to mention the awesome customer-facing team.
Pipedrive’s success story speaks to many of the issues we see among large teams:
The need to precisely identify areas of improvement
Diligent, customized reports.
Weekly reports are easier to build, we can manage different rubrics more easily. For example, Bad CSAT grading, Grade the Graders, Calibrations, even grading conversations for specific projects to measure the success.
The proof is in the numbers
When your key customer service metrics cambodia telegram screening are all sitting at a commendable level, it may seem difficult to make massive improvements on support quality.
But Pipedrive’s numbers (an increase of 1% in CSAT and 5% in IQS, respectively) are testament that with a robust support QA program and the right software, there’s always potential to push the bar even higher. And deliver your customers even better experiences.
Klaus is a great tool to upscale your operations, especially if you are new to QA you’ll have a lot of great features and content to help you start. Also, it’s important to mention the awesome customer-facing team.
Pipedrive’s success story speaks to many of the issues we see among large teams:
The need to precisely identify areas of improvement
Diligent, customized reports.