Outlook was a pleasant experience, thanks to its user-friendly
Posted: Tue Feb 18, 2025 5:42 am
Freshworks CRM (formerly/also known as Freshsales) is a sales CRM from Freshworks, the company behind/originally called Freshdesk. Freshworks was founded in 2010 to provide a better and cheaper solution for customer service teams.
Freshworks’ main selling point is its breadth of features. It has also managed to deliver this breadth of features through an easier-to-use interface than its competitor/predecessor in the same city, Zoho.
While its Outlook integration isn't as deep as the top CRMs in this ranking, it's still worth mentioning in this ranking because of its relatively popular Outlook add-on.
The test run
Using Freshworks CRM with interface and cyprus whatsapp data simple integration process. The CRM allowed me to update records and manage deals directly from my inbox, which was very efficient. The syncing of emails and calendar meetings worked well, ensuring that all my interactions were recorded without much effort.
I liked the email templates, which made it easy to send consistent messages to prospects. However, finding related contacts sometimes required manual research, and the setup process was slightly more complex than other CRMs. Overall, Freshworks provided a solid integration that streamlined many of my daily tasks.
Rating
Features offered by Freshworks CRM: 4/10
Update and use your CRM from your Outlook inbox
Live synchronization of your Outlook emails and Microsoft Office 365 calendar meetings with CRM
Send automated, personalized email sequences from your Outlook inbox.
Use email templates (shared or private) when sending emails through CRM
Features that Freshworks CRM does not offer
Automatically create contacts for people you email or meet
Automatically enrich your contact database by synchronizing your contacts' electronic signatures.
Freshworks’ main selling point is its breadth of features. It has also managed to deliver this breadth of features through an easier-to-use interface than its competitor/predecessor in the same city, Zoho.
While its Outlook integration isn't as deep as the top CRMs in this ranking, it's still worth mentioning in this ranking because of its relatively popular Outlook add-on.
The test run
Using Freshworks CRM with interface and cyprus whatsapp data simple integration process. The CRM allowed me to update records and manage deals directly from my inbox, which was very efficient. The syncing of emails and calendar meetings worked well, ensuring that all my interactions were recorded without much effort.
I liked the email templates, which made it easy to send consistent messages to prospects. However, finding related contacts sometimes required manual research, and the setup process was slightly more complex than other CRMs. Overall, Freshworks provided a solid integration that streamlined many of my daily tasks.
Rating
Features offered by Freshworks CRM: 4/10
Update and use your CRM from your Outlook inbox
Live synchronization of your Outlook emails and Microsoft Office 365 calendar meetings with CRM
Send automated, personalized email sequences from your Outlook inbox.
Use email templates (shared or private) when sending emails through CRM
Features that Freshworks CRM does not offer
Automatically create contacts for people you email or meet
Automatically enrich your contact database by synchronizing your contacts' electronic signatures.