was not replenished. Do not panic and think

[Apuroos2177]

cashback

Halva owners received yesterday

I want a card!
fon347 458 ₽
Step-by-step instructions for returning money
Situation: refused the goods, but the account about what to do if Wildberries does not return the money right away. We will tell you where and in what order to seek help.

Contact through your personal account
Each marketplace has its own support service to quickly machinery equipment companies email list solve customer problems.

To ask a question, go to your personal account and find the "Contacts" section. In the application, this is the "Ask a question" button.

Select a topic and describe the situation in detail. Wildberries employees do not ask clarifying questions, but solve the problem based on what they see in the request.

Be sure to take screenshots of the support service responses until the problem is resolved.

If nothing worked and you are only given template phrases, try formulating the request differently. Don't give up after the first attempt.
Where to go if the money is not returned for several days, and you can't contact Wildberries in your personal account? First, use other channels of communication with the online store.

Chat and email
The Wildberries hotline is currently not working. But you can write to specialists in the online chat. The chat opens only on the website, it is not available in the application. Write to the virtual assistant the topic of the question, indicate that you need an operator, and wait for an answer.