Guide to emotional intelligence in the company
Posted: Mon Jan 06, 2025 7:01 am
We cannot talk about emotional intelligence without mentioning Daniel Goleman , an American psychologist and journalist who coined the term 'emotional intelligence'. Goleman defined emotional intelligence as “ the ability to recognize our own feelings and those of others, to motivate ourselves and to adequately manage relationships ”.
How do companies work on the emotional intelligence of their employees?
I
Do companies really value the emotional intelligence of their employees?
What is emotional intelligence in business?
The EAE Business School states that, for Goleman, emotional intelligence has two aspects: interpersonal and intrapersonal.
These skills are increasingly required and valued in the business world and in the Human Resources sector . So much so that numerous studies, including 'Emotional Intelligence iran number data for the Growth of Organizations' by Harvard Deusto , have shown that one of the fundamental skills when it comes to achieving professional success is emotional intelligence . As Goleman said in his book: “At best, IQ (intelligence quotient) seems to provide only 20% of the determining factors of success.”
This is why, in an increasingly globalized and competitive market, companies are looking for people who are not only technically well prepared for the development of daily work, but they also need these people to be able to use their emotional skills to develop their professional work .
Psychologist and director of En Equilibrio Mental, Jesús Matos Larrinaga, highlights, in statements to Holded, that “managing emotions is a central process that influences all areas of life.” “ Emotions are a mechanism that helps us adapt to the environment in order to be adapted. The work area is no exception ,” he says.
“If we better understand our internal states – one of the key factors in emotional intelligence – we will be in a better position to put the mechanism into action. In addition, people who are more emotionally intelligent understand the emotions of others better, which makes them able to empathize on a deeper level, and this allows them to understand how other people feel, which facilitates working relationships,” he adds.
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Basic dimensions of emotional intelligence
Goleman identifies five basic dimensions in his book 'Emotional Intelligence' as necessary to develop emotional intelligence in the company:
Self-awareness: A high level of self-awareness is necessary to know one's strengths, weaknesses and needs, to be honest with oneself and with others. People with high self-awareness are able to avoid extremes, without falling into excessive optimism or pessimism.
Self-regulation: Knowing how to manage feelings in order to control them and prevent them from being expressed inappropriately is the basis of emotional self-awareness. This part of intrapersonal emotional intelligence, such as controlling moments of anger or irritability, is essential for interpersonal relationships.
Motivation: Motivation is synonymous with passion, seeking challenges, desire for improvement and satisfaction for a job well done. Motivated people are aware of the importance of all team members achieving their expectations.
Empathy: Empathy is based on the knowledge of emotions in other people. These emotions in others can be detected by interpreting signals that people express unconsciously and, therefore, people capable of detecting them establish closer relationships with the people they interact with. Those who experience empathy are those who have greater skills and competencies in emotional intelligence in the company.
Social skills: Social skills are synonymous with good relationships with others, which in many cases is essential for good work practice, since these skills are the foundations of leadership, popularity and interpersonal efficiency. Therefore, we are talking about a skill that helps to interact with other people in an effective and smooth manner.
Furthermore, as the Anáhuac network – made up of more than ten universities that maintain close ties with the main companies and the most prominent business leaders in Mexico – indicates, all of these characteristics are closely linked to leadership.
“While it is true that emotional intelligence is a natural ability for some people, there are strategies that everyone can follow to improve emotional intelligence and thus achieve greater emotional leadership ,” say the experts.
How do companies work on the emotional intelligence of their employees?
I
Do companies really value the emotional intelligence of their employees?
What is emotional intelligence in business?
The EAE Business School states that, for Goleman, emotional intelligence has two aspects: interpersonal and intrapersonal.
These skills are increasingly required and valued in the business world and in the Human Resources sector . So much so that numerous studies, including 'Emotional Intelligence iran number data for the Growth of Organizations' by Harvard Deusto , have shown that one of the fundamental skills when it comes to achieving professional success is emotional intelligence . As Goleman said in his book: “At best, IQ (intelligence quotient) seems to provide only 20% of the determining factors of success.”
This is why, in an increasingly globalized and competitive market, companies are looking for people who are not only technically well prepared for the development of daily work, but they also need these people to be able to use their emotional skills to develop their professional work .
Psychologist and director of En Equilibrio Mental, Jesús Matos Larrinaga, highlights, in statements to Holded, that “managing emotions is a central process that influences all areas of life.” “ Emotions are a mechanism that helps us adapt to the environment in order to be adapted. The work area is no exception ,” he says.
“If we better understand our internal states – one of the key factors in emotional intelligence – we will be in a better position to put the mechanism into action. In addition, people who are more emotionally intelligent understand the emotions of others better, which makes them able to empathize on a deeper level, and this allows them to understand how other people feel, which facilitates working relationships,” he adds.
Improve your productivity and boost your results!
Try Holded completely free and without limits for 14 days.
Find out
Basic dimensions of emotional intelligence
Goleman identifies five basic dimensions in his book 'Emotional Intelligence' as necessary to develop emotional intelligence in the company:
Self-awareness: A high level of self-awareness is necessary to know one's strengths, weaknesses and needs, to be honest with oneself and with others. People with high self-awareness are able to avoid extremes, without falling into excessive optimism or pessimism.
Self-regulation: Knowing how to manage feelings in order to control them and prevent them from being expressed inappropriately is the basis of emotional self-awareness. This part of intrapersonal emotional intelligence, such as controlling moments of anger or irritability, is essential for interpersonal relationships.
Motivation: Motivation is synonymous with passion, seeking challenges, desire for improvement and satisfaction for a job well done. Motivated people are aware of the importance of all team members achieving their expectations.
Empathy: Empathy is based on the knowledge of emotions in other people. These emotions in others can be detected by interpreting signals that people express unconsciously and, therefore, people capable of detecting them establish closer relationships with the people they interact with. Those who experience empathy are those who have greater skills and competencies in emotional intelligence in the company.
Social skills: Social skills are synonymous with good relationships with others, which in many cases is essential for good work practice, since these skills are the foundations of leadership, popularity and interpersonal efficiency. Therefore, we are talking about a skill that helps to interact with other people in an effective and smooth manner.
Furthermore, as the Anáhuac network – made up of more than ten universities that maintain close ties with the main companies and the most prominent business leaders in Mexico – indicates, all of these characteristics are closely linked to leadership.
“While it is true that emotional intelligence is a natural ability for some people, there are strategies that everyone can follow to improve emotional intelligence and thus achieve greater emotional leadership ,” say the experts.