Help and documentation
Posted: Tue Jan 07, 2025 6:06 am
Sometimes the information provided in the interface may be insufficient, making it necessary to offer extended information to the user through a help service, FAQs or documentation to help them complete their tasks. Whatever solution is adopted, it must be easy to search and navigate, offering contextual information and detailing the steps to follow .
Apple Help
Apple Help lists and illustrates steps to follow and allows the user to expand information on certain topics.
When to perform a heuristic analysis
This type of analysis can be performed at almost any stage of the project development , but as with everything, it is best to strike a balance . Performing a heuristic analysis too early will not help us much, as we will be analyzing a fairly incomplete picture, and leaving it until the end of the process can cause errors to accumulate and trigger others, thus increasing the workload.
In the case of new products , it is recommended to belgium number data perform heuristic analysis after the design phase , creating wireframes (also known as page diagrams), but before starting with the design of the visual interface that will be shown to the user in the final result.
How to perform a heuristic analysis
Plan and define the analysis you are going to perform
Before you begin a heuristic analysis of a website, it is essential to establish what the object of the analysis will be. Are you going to analyze a website, a page, an app, a process, etc.? Then define the heuristic principles you will follow and choose a small group of experts to carry out the evaluation . You can use wireframes, mockups or prototypes to carry out the analysis.
List the problems and explain why they are problems.
In a document , collect and list all the usability problems found during the analysis and describe why they do not follow the selected heuristic principles . Try to describe the problem clearly and concisely and attach audiovisual material if necessary. The better explained it is, the easier it will be to understand for the person receiving the report.
Apple Help
Apple Help lists and illustrates steps to follow and allows the user to expand information on certain topics.
When to perform a heuristic analysis
This type of analysis can be performed at almost any stage of the project development , but as with everything, it is best to strike a balance . Performing a heuristic analysis too early will not help us much, as we will be analyzing a fairly incomplete picture, and leaving it until the end of the process can cause errors to accumulate and trigger others, thus increasing the workload.
In the case of new products , it is recommended to belgium number data perform heuristic analysis after the design phase , creating wireframes (also known as page diagrams), but before starting with the design of the visual interface that will be shown to the user in the final result.
How to perform a heuristic analysis
Plan and define the analysis you are going to perform
Before you begin a heuristic analysis of a website, it is essential to establish what the object of the analysis will be. Are you going to analyze a website, a page, an app, a process, etc.? Then define the heuristic principles you will follow and choose a small group of experts to carry out the evaluation . You can use wireframes, mockups or prototypes to carry out the analysis.
List the problems and explain why they are problems.
In a document , collect and list all the usability problems found during the analysis and describe why they do not follow the selected heuristic principles . Try to describe the problem clearly and concisely and attach audiovisual material if necessary. The better explained it is, the easier it will be to understand for the person receiving the report.