The difference in speed is mainly due to the
Posted: Sun Jan 19, 2025 5:45 am
A quick response is not necessarily a good response, but it is an important factor. The differences between the industries are remarkable. In the telecom industry, it takes an average of 60.68 minutes to respond to a message. That is many times faster than in the electronics industry, where it takes an average of 1363.96 minutes to respond to a question or comment from the consumer. As you can see in the accompanying graph, the differences between the industries are enormous.
Graph-1
Difference in speed fact that the telecom sector invests much more money in their webcare teams. These teams are considerably larger than in the other sectors studied and they have drawn up good guidelines on how and how quickly they should respond. Another factor is that companies in the telecom sector are already expected to respond quickly. The competition also responds quickly and therefore the company feels the pressure to serve/answer the consumer as quickly as possible.
Putting out fires
A negative message is like a fire for a company, the uae mobile phone number list company will have to try to put out these fires. They try to do this by turning messages with a negative sentiment into a message with a more positive sentiment. A message with a positive sentiment can lead to ambassadors, people who share positive experiences about the company in question with their friends. The insurance industry and the telecom industry score best on this point. The insurance industry succeeds in turning a message with a negative sentiment into a message with a more positive sentiment in 58% of the cases. The telecom industry even succeeds in this in 68% of the cases. In this point too, it appears that the telecom industry has an advantage over the other industries studied.
Graph-1
Difference in speed fact that the telecom sector invests much more money in their webcare teams. These teams are considerably larger than in the other sectors studied and they have drawn up good guidelines on how and how quickly they should respond. Another factor is that companies in the telecom sector are already expected to respond quickly. The competition also responds quickly and therefore the company feels the pressure to serve/answer the consumer as quickly as possible.
Putting out fires
A negative message is like a fire for a company, the uae mobile phone number list company will have to try to put out these fires. They try to do this by turning messages with a negative sentiment into a message with a more positive sentiment. A message with a positive sentiment can lead to ambassadors, people who share positive experiences about the company in question with their friends. The insurance industry and the telecom industry score best on this point. The insurance industry succeeds in turning a message with a negative sentiment into a message with a more positive sentiment in 58% of the cases. The telecom industry even succeeds in this in 68% of the cases. In this point too, it appears that the telecom industry has an advantage over the other industries studied.