You can briefly state the reason for the mistake

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but do not make excuses and spout useless nonsense like “when I was working on your project, another client called me and shared his data, so I accidentally included it in your report.” Such excuses will only lower your standing in the eyes of your clients. Keep your cool: correct the mistake and show the result – in most cases, this will be enough.


Show aggression. Don't respond to negativity with aggression, it will singapore email list only make the situation worse. Try to respond reasonably and politely, and also stop the slightest attempts to provoke you. So, we've covered the basic tips for responding to negativity. Now let's look at what types of negative reviews there are and how to respond to each of them. About working with clients and negativity.


Texterra's experience Types of Negative Reviews and How to Deal with Each of Them When faced with negativity, you can and should act differently, depending on what kind of feedback you are faced with. The following types of negative comments can be distinguished: Constructive criticism; Emotional negativity; Black PR; Trolling. Let's take a closer look at them. 1. Constructive criticism Constructive criticism is caused by the company making some mistakes, such as insufficient attention to the client's needs, failure to fulfill or poor performance of its obligations to the client, etc.