The idea of back office refers to administrative/financial support, responsible for solving routine problems in companies.
Although this sector does not have direct contact with the client, its procedures are essential for internal processes, which are directly reflected in the institution's profit and customer satisfaction.
Each and every department that provides support to other areas within companies, regardless of the segment, is included in this concept. This includes finance, sales, human resources, IT, accounting and other administrative offices.
If you want to know more about the topic, keep reading and discover the advantages and benefits!
What is a back office?
The backoffice system is a set of functions that are carried out in a company in a more optimized way and without the perception of the client, that is, the consumer is not impacted at any time, despite being able to feel the improvements in their product or service acquired later.
In companies, it is present in different ways through senegal whatsapp data an integrated management system, carrying out activities and controlling administrative, financial and other tasks.
How does the back office work?
The backoffice sector is important within any organization that provides services or sells products.
As the goal is to support the core activities of the company, processes and employees are not necessarily seen by the end customer, but play an important role in delivery.
When analyzing the operational stages of a traditional business, there is customer interaction, product ordering, inventory inquiry, delivery planning, payment, customer retention and loyalty.
However, if there is a bottleneck in this process, such as a defective product or a delay in delivery, a loss can already be calculated, with customer dissatisfaction having a great weight on the value that the organization has before the public and the market.
It is with this in mind that the manager must avoid running this risk by strengthening administrative or financial routines.
What professionals make up this area?
The backoffice area is essential for the operational and administrative support of a company, ensuring that internal processes flow efficiently and effectively.
The professionals in this field vary depending on the type of company and the sector in which it operates, but generally include:
Administrative Analysts : Responsible for general administrative tasks such as document control, contract management, and supporting other internal teams;
Human resources professionals : in charge of people management, including recruitment, selection, training, development and compliance with labor laws;
Financial specialists : These include accountants, financial analysts, and treasurers who handle accounting, finance, payroll, and other financial operations.
IT technicians : support the company's technological infrastructure, managing systems, networks, information security and technical support;
Purchasing and Supply Professionals : Manage the acquisition of products and services necessary for the company's operations, negotiating with suppliers and managing inventories;
Assistants : Perform a variety of support functions, assisting with daily activities and ensuring office operations run smoothly;
Compliance and Risk Specialists – Focus on ensuring the company complies with all applicable regulations and laws , as well as managing corporate risks.
The importance of the back office in companies
By having well-established and standardized routines, it is much easier to recognize when any step is out of the expected rhythm.
In administrative processes, however, it is important to remember that an isolated error can snowball, negatively affecting all other phases of a production cycle.
The commercial back office team identifies gaps, acts before they become larger, and often resolves the problem before it happens.
This is possible thanks to the analyses generated from data, which can be collected through management systems ( ERP ) and technological tools ( big data ).
Let's look at some examples of back office segments and advantages below:
In e-commerce : when the buyer chooses a product, a series of processes need to be initiated and begin their “flow” within the company. If the item is out of stock, for example, it will be possible to identify the lack of the product even before the customer proceeds with the purchase, avoiding cancellation and return as well as buyer dissatisfaction;
In industry : the automation provided with the help of this area has a direct effect on equipment and machines, in addition to providing scalable management that meets the most diverse operational needs of a factory;
In retail : the sales back office organizes the demands of employees who deal directly with customers, to resolve billing and collection problems, working directly with all the administrative support that the sales area needs.
There are also many applications for companies of different sizes and segments, in which a complete and robust back office only brings benefits to the operation.
That is why it is so important to have a structure that is not only organized, but also automated, with the help of technology that enables alternatives to keep the sales flow going at full speed.