Process designer as process consultant
Schein says, “In helping others, consultants can take on three roles: the expert, the physician, or the process consultant. The expert gives expert advice on how to solve the problem. The physician solves the problem for you. A process consultant helps others help themselves.”
A process fesigner gives others the space to learn how to solve the problem themselves. If the same or similar problem occurs in the future, the team can solve it themselves and the process fesigner is no longer needed.
Process Design
Usually the process designer facilitates one or korean phone number whatsapp more sessions to help the group solve the problem themselves. This complete process from problem to solution I call the design.
What a process designer does exactly depends on the team or organization, the problem and the desired outcome. The actual form can vary from a workshop to coaching others, helping with a culture change or facilitating a strategy, innovation or co-creation session.
Google & Spotify
Both Google and Spotify focus on how employees collaborate and what they create. Both companies have process designers who design the processes of teams within the organization as best as possible, although they call them differently. Want to know more about how they do this? Check out the following two sources:
Google shares tools, research and ideas from its own organization and other organizations via its own blog re:Work . This ranges from team interactions and organizational culture to everything that contributes to a better way of interacting with each other. In this way, they want people to be happier, healthier and more productive. For example, read this article about the importance of psychological safety in teams .
Spotify recently released two videos explaining and visualizing how the company collaborates and what kind of culture they create. Check out part 1 below, and part 2 here .