Automatic calls optimize the workload of managers

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Robotic calls (voice bot/robot) is a specialized service that automatically calls clients and answers their calls without the operator's participation. The service can inform about an event, order status, ask questions and offer answer options, handle objections, sell and consult, and also accept answers using tone dialing or voice recognition. Why automate calls Telephone calls retain the status of one of the main channels of communication with the consumer, which are used by companies. This is due to significant business costs for maintaining call centers, where it is necessary to train employees, create scripts for them and constantly monitor. No less expenses are observed when transferring this function to outsourcing to specialized companies in Russia. Automatic calls optimize the workload of managers who spend a lot of time on numerous similar calls during the day. As a result, the budget for maintaining a call center decreases and the productivity of operators increases, since they have time to perform other tasks.



Additionally, a voice robot is used for the uae phone number list following purposes: to improve communication between the company and its customers, both current and potential; optimize and speed up customer support where operator involvement is not required; increase the speed of calls by 2-3 times - on average from 150 to 450 per shift; reduce the cost of one call. What tasks does a voice robot handle? It is difficult to distinguish a modern robot that is assigned voice mailings from a human. The program works on the basis of an artificial neural network, has specified algorithms, signals and commands, so it can "communicate" with the consumer as vividly and naturally as a call center operator. The voice robot is assigned: routine tasks of cold sales, reminders and surveys; sending service voice messages; notifications about current promotions, discounts, sales; informing about upcoming events and other news; notifications about the current order status; transfer to a competent employee in case the question requires the operator's participation; generation of statistics and reports on clicks, goals, and costs.



To perform the listed tasks the following are used: Outgoing robotic calls. Mass calling of clients with sending of voice messages or sending of single calls via API (customer program). The program has a function to call back or send SMS if the person did not answer. Before setting up the call, you can update the contacts , which will be useful for using not only the voice robot, but also SMS mailing . Incoming robotic calls. They are an interactive IVR menu with a pre-planned conversation scenario, which is built depending on the user's answers. The robot determines the key that the person pressed or recognizes his speech, and responds to keywords, reproducing voice recordings or synthesizing speech independently. The functions of robotic calls determine their structure, which includes the following elements: a text file with a message to be synthesized into speech, an audio file and individual sound fragments recorded by the speaker, as well as an IVR menu with a personalized script.