The score can also help businesses prepare to deploy their sales and marketing efforts where they matter most. This metric is also crucial for any business that wants to understand whether a customer plans to stay or leave its brand. The sooner a customer success team has access to this score, the better they can take proactive steps to minimize the danger of churn.
Why is the Customer Health Score important? A business dubai business fax list track its health score on an ongoing basis. Doing so can help it identify customers who are likely to leave. Without measuring this metric regularly, a business won’t understand how healthy it is in managing customer relationships and ensuring success.
Why_is_a_customer_health_score_important_ Customer health scores are important for a number of reasons, including – Predictors of Potential Churn – The Health Score is key to understanding the loyalty or churn potential of your customers. It can serve as a good predictor of customer stickiness or the likelihood of a customer churn .