After the introduction of new products or services

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quality of products or services;
customer service;
pricing policy.
Each parameter is rated on a scale of 1 to 10, and an overall customer satisfaction index is calculated based on this data.

CSI enables companies to gain a deeper understanding of what factors influence customer satisfaction and how service quality can be improved.

To remove CSI:

Prepare a survey. To measure CSI correctly, it is important to do some preliminary preparation before creating a survey: determine which aspects of the service will be assessed, and then draw up a list of questions;
Choose a methodology, because there are many egypt whatsapp number database of them. You can use online surveys, telephone interviews, or in-store surveys. Explore the available methods and determine the most suitable for your audience;
Process and analyze the results. You will receive more detailed information, which will allow you to identify areas for improvement. Identify weak points and stop working in areas that are not valuable to customers.
When to film CSI
CSI can be conducted more regularly to monitor trends. It is recommended to conduct surveys:

once a quarter;
during peak seasons to assess satisfaction.
Useful material
Adaptive Marketing as a Key to Sustainable Development in B2B
Similarities and Differences between NPS and CSI
Despite their differences, NPS and CSI share a number of common features.