Which managers use upselling to the maximum?

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Upselling is an art that can transform every interaction with a client into a source of additional profit. Successful managers see every call or meeting as a chance not only to close a deal, but also to offer the client additional solutions that will make their experience with the product even better. But how do you know which managers are using upselling to the maximum?
Why is upselling so important?
Upselling is not only about increasing the average bill. It is an opportunity for a company to show its care for the client, understand their real needs and offer a solution that will make their life easier or more comfortable. For example, a customer buys a smartphone – you can offer them a case, protective glass or an extended warranty. And a car service customer can be advised to use the seasonal tire change or body polishing service.

Such offers create additional value for the client, estonia mobile database and for the company - this is a direct path to income growth and loyalty . But if the manager is not confident in his abilities or is afraid of refusal, he may not make an offer at all.

The main reasons why upselling is missed:

Fear of being pushy and ruining the impression of the main transaction.
Lack of skills to identify needs.
Lack of knowledge about additional products and their value to the customer.
Which managers exploit opportunities better than others?
The best upsells are those employees who possess a number of qualities: