Today, access to different data is much faster, due to the use of cell phones and computers, and sources have multiplied.
Your company can interact with its customers via WhatsApp, Instagram, Email, Facebook Groups and even SMS.
Thanks to platforms like Digisac , today
The main steps are: registering users, departments, including connections, WhatsApp numbers, and logging in to different social networks.
Once this is done, you can register quick responses how to write philippine phone number make appointments, integrate other systems, custom fields, launch campaigns via WhatsApp and SMS, and monitor customer service in real time, check the main topic of conversations and much more.
Contact us via WhatsApp (14) 3281 – 1338 and take a free trial to get to know the platform.
Personalization has also become a fundamental requirement to differentiate your communication from others, since with technology competition has increased and is everywhere.
However, not everything is perfect. Although technological advances have been positive, they can also damage your reputation if your company is bombarded with negative comments on Reclame Aqui or on social media.
If you've never heard of Reclame Aqui, it's a Brazilian platform where consumers can evaluate a business's reputation based on the comments other people leave there.
We have already discussed here on the blog how it helps with customer service, as well as what steps you should take to improve your reputation on the platform; just click on the link below and check it out.
Impacts of Reclame Aqui on your reputation –
T echnologies used in information consumption
If we look at recent years, printed newspapers, magazines, radio programs, and from the 1950s onwards, TV began to be seen in different Brazilian homes thanks to TV Tupi; these were the main means of consuming information.
It was only in 1952 that advertisements and jingles began to be broadcast on TV and radio; even then, people did not have the power they have today to comment, interact, and express their opinions.
See a practical example that shows the influence of technology on information consumption:
Today we can skip ads before watching a video on YouTube, but not TV ads; the most people could do was change the channel.
How did the internet come about?
The internet has completely changed people's lives, and if you didn't already know, this invention was developed between 1960 and 1970 by the United States Department of Defense, ARPANET.
This same department was responsible for creating the first computer network on the planet, which would later become the “www” we know today.