Problematic issues: identifying clients' pain points

[jakariabd@]

Problem questions are aimed at identifying the problems and difficulties that the client is facing. These questions help the seller understand what pains and inconveniences the client is experiencing and direct the conversation towards finding a solution.

Examples of problematic questions:

– What challenges do you face using the current system?
– Are there any problems meeting delivery deadlines?
– What are the main obstacles to achieving your goals?

Questions about consequences: taiwan mobile database recognizing the importance of problem solving
Consequence questions help the seller and the customer understand the seriousness and scale of the problems identified. They focus on the consequences that may arise if the problems are not resolved. Examples of consequence questions:

– How do late deliveries affect your business?
– What financial losses do you incur due to the low performance of your current system?
– How do these problems affect your company’s reputation?