How to update information on the sites:

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Obscene language

The user uses foul language, insults the company or employee. It is contraindicated to engage in dialogue with such a user, it is better to block him.

General rules for responding to negative comments:

Be polite and friendly

Recognize the right to be dissatisfied

Express regret for what happened.

Offer to help if you can fix the situation.

Bring the problem to completion

Tone of Voice

This is the voice of the brand or the communication policy. It is mexico telegram data necessary to communicate with the client in the same language. Tone of Voice is formed based on data about the company, its target audience. For example, if the audience is teenagers, you can use slang, memes, etc. For government agencies, on the contrary, you need to use a business style of communication.

Regular content updates on the sites
This is one of the important criteria for working with clients in the context of frozen advertising budgets, since users, in addition to reviews and official responses, monitor product descriptions and photographs.


To update on the otzovik or irecommend websites, you will need an official representative.

To update the websites of retail chains, such as pharmacies, it is enough to write to the representatives by email indicating the photo or description that has changed (they may request additional information).

For sites that store reviews, it is better to get an official representative. If this is not possible, you can request an update of information via mail.