Pros and cons of website technical support service

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The most significant advantage is that the resource owner does not have to suffer over eliminating technical problems. His job is to do his business, and specialists will deal with the site.

If you have a commercial project that brings in income, for example, a store, then support is simply vital for it. There are problems, even minor ones, that you can’t handle without a programmer.

Such situations are not uncommon: contextual advertising is set up, traffic has started flowing, and the flow of applications is growing, the conversion rate is creeping up. But several attorney email list hours have passed, and there are no new applications. Analytics show that there are no visits, and there is no information in the CRM either. It turns out that the reason is excessive load on the site. The customer specified the minimum tariff for hosting at the development stage (to save money). As a result, visitors could not get into the store for several hours. Do you need such losses?

What to do? You can immediately order round-the-clock site monitoring and promptly eliminate such problems. This way you will not upset customers and will not lose money due to imperfect orders. And this is only a single example, which shows how important it is to provide normal technical support for an Internet site.

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Benefits of ordering this service:
24/7 monitoring . Specialists will monitor the resource's operation constantly: both on holidays and on weekends.

Guarantee of uninterrupted operation. If the problem does not arise due to the hosting provider's equipment, the latter does not bear any responsibility. This is where the help of a technical specialist will be needed.

Unlimited scaling . An experienced programmer will easily organize a server change for you, reconfigure the content management system, change the site infrastructure, etc.

Saving backups. It is absolutely necessary to store backup copies of the project somewhere in the cloud or on another server. A specialist will take care of renting additional hosting, set up settings for automatic backup generation and regularly monitor the status of the archives.

Installing updated versions of the programs you use. Updates for popular CMS come out quite often, but without certain knowledge, you yourself are unlikely to correctly install updates that are absolutely necessary.

Protection from virus attacks . It is very difficult to restore a hacked traffic flow. Identifying weak points in protection and forming a digital barrier against viruses is part of the range of tasks of technical support of the site.

Optimization of resource operation . The specialist solves problems with opening pages (if they load slowly or freeze completely, even when there are few visitors to the site). Because of this, you can lose the loyal attitude of users.

Updating content (articles, photos). This can also be agreed upon with a support service employee.