5. Creating a returns experience: Stop seeing returns as a cost center and start seeing it as a vehicle to drive happiness and retention – this is a trend that has already started and will further expand in 2023.
6. Relationship building: Invest into building strong customer relationships. Through club memberships, special perks for your VIP customers, or bringing like-minded people together in offline events or activities. Be creative, your customers are waiting to engage with you in 2023.
Investing in your post-purchase experience will be a key driver for retention in 2023, and it’s your chance to turn one-time customers into loyal brand advocates!
Final thoughts
With retention dominating the egypt telegram screening ecommerce landscape like never before in 2023, now is the time to start making the necessary changes that will give you a head start! To sum up, here are some of the goals you need to be shooting for:
Improved personalization capabilities
A dedicated strategy for social commerce and community
Increased loyalty touchpoints through the customer journey
Rethinking metrics and prioritizing Customer Lifetime Value
Want to hear more from our ecommerce trends contributors in a live panel event? Click here to learn about the webinar and register your attendance! You’ll come away with even more actionable insights that will help to remove the guesswork from Q1 and beyond.