You can also use Shopify Flow to track serial returners. First, establish refund thresholds based on per-order dollar values or the number of returned items. Second, use that threshold to automatically do the following:
Notify your customer service team via email or Slack to investigate.
Add those customers as a segment to exclude them from free shipping and/or full-refund offers. (You can do this in an onsite personalization tool.)
Alternatively, you can exclude them from free shipping at checkout by creating a Shipping Script based on one or more of your customer tags.
This is just one step in hong kong mobile database automating post-holiday returns. The possibilities are even greater when you integrate your returns solution into a well-developed return logistics process that includes warehouse, inventory, and parcel delivery solutions:
First, establish a protocol to efficiently determine whether returned items should be sent to the vendor that manufactured them for repair, moved into inventory, or discarded. Your warehouse or distribution center must possess this capability
Next, returned items that are moved back into inventory must be recognized by your inventory management system so they can be sold again
Last, both your warehouse management system (WMS) and your inventory management system (IMS) must integrate with your third-party logistics (3PL) so returned items can be transported appropriately.
4. Modifying your return policy
Brands are increasingly adopting simple, transparent, and generous return policies that inspire confidence and trust in consumers. But brands shouldn’t shy away from adjusting their return policies to ensure returns don’t negatively impact their finances and operations.
Return windows
Some major retailers are also implementing clear limits regarding the length of time consumers have to return unwanted items.
Here’s what’s happening:
Consumers often wait until the last minute to return items, even if they have a 30-day return period.
Average time to return is typically the last two th three days before the expiration of the retailer’s return window.
This impacts inventory forecasting, budgets, and personnel as last-minute returns reduce visibility and strategic planning.