Send multimedia messages

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WhatsApp, along with most other modern messaging apps, supports multimedia communication, making it easy to communicate with customers via text, voice, images and even video.


Multimedia messages are great because you can send personalized messages and communicate hong kong mobile database directly with customers, even when you’re not able to connect in real time.

Here are a couple of ways to use videos in customer care:

Say “thank you” with a recorded, personalized video message instead of a dry email that reads like a template.
Offer technical support via recorded videos or interactive images if customers don’t have time for live tutorials or demos. Create personalized walkthroughs tailored to the customer’s questions and concerns.
Customers already love multimedia. Wyzowl's most recent video marketing report found that "96% of people have watched an explainer video to learn more about a product or service."7


And since you’re addressing customers with your image, voice, and words all at once, the emotions in your messaging will translate better and connect with customers more easily.