Investing in employee experience is key for today's companies. The goal is to meet the demands of internal customers. The ultimate goal: for their satisfaction to have a positive impact on the brand's productivity and competitiveness.
It's a fact that improving the EX also improves the external rich people database customer experience. Let's not forget that those who interact with consumers are, ultimately, your collaborators. Hence, the importance of keeping them motivated, satisfied, and happy.
Want to know more? Keep reading.
Group-427320753
Employee Experience (EX) is the experience employees experience during their professional relationship with a company. However, it doesn't just refer to moments within the organization. It also includes all experiences before and after the professional relationship.
This perception is generated, then, from all the interactions the employee has with the company, including both formal and informal relationships and all those important events that impact the professional relationship.