FuLEx Case

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Monitoring employee conversations with clients, combating missed calls – these are the requests of the delivery service that UIS telephony for business has managed to “close”.
Client
Content
Client
Problem
UIS products used
Solution
Result

OOO FULEX is a logistics company (fulfillment operator). It telegram best of vietnam delivers orders from online stores to end customers. Delivery is carried out throughout Russia. In Moscow, the company has its own courier service, orders are delivered by cars from its own fleet. In Russia, the operator works through partners (Boxberry and others), but at the same time controls the delivery process and is responsible for the result.

FuLEx.pro is a startup, operating since May 2019.

The company is meticulous about the work of its courier service, including responsibility for what the couriers deliver. The employees undergo training and certification, their work is strictly regulated: a courier will never be rude to a client, will not "turn around" without informing by phone. Couriers drive branded cars and are always dressed in uniform.

An important advantage of the operator is the convenient pricing for the customer for the order assembly services. To understand the cost of fulfillment, the customer does not need to know how much tape is needed, whether a cushioning pad is needed, etc., so that the goods reach the buyer's hands safe and sound. FuLEx.pro specialists know all this themselves, and the cost of materials and services is included in a single tariff.

There are 3 departments working with telephony:

sales department (work with clients – online stores)
call center (working with end customers on behalf of the online store)
courier service