monitor customer situation in real time,

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2. automate processes , to streamline procedures, eliminate the typical downtime of manual activities, allow the reallocation of resources to truly valuable activities, intervene promptly in insolvency situations. Digital tools allow you to:

provide overdue alerts and send multi-channel reminders ,
send the necessary communications at scheduled times (deadlines, for example) thus activating the recovery processes in good time;
3. enable cross-functional teams to involve all relevant departments (marketing, sales, administration and sales, legal, debt collection agencies) in credit governance and bad debt management , thus eliminating critical issues due to misalignment between corporate functions.

How a Digital Culture Can Drive Change for the Utilities Sector
The integrated plan we mentioned in the previous paragraph can only beafghanistan phone data implemented if it is preceded by a profound transformation in the company culture . Digitalization can bring enormous benefits in terms of process simplification and development of a new, more personal type of relationship with the customer only if first an entire system of values, flexible, transparent, sustainable, is internalized at the different levels of the organization.