What is a chatbot used for? Examples
1 - Answer simple and recurring questions
One of the essential functions of this conversational agent is to answer frequently asked questions. More than an interactive FAQ, the chatbot provides a precise and contextualized response.
Its technologies allow it to automatically recognize one or more sets of keywords and adapt its responses accordingly. The bot is even able to ask a question to ask visitors for clarification and to be able to respond better. The language used is as close as possible to that of a human.
2 Processing of applications
The chatbot acts as a real assistant , offering real opportunities in terms of customer relations . It can provide information such as the nearest point of sale, opening hours, the price of an item, exchange or return conditions, etc. It is also able to make a reservation for a specific item. It can also make a reservation , make an appointment with an advisor and automatically integrate it into the customer's calendar, etc.
3. After-sales service
Integrating a chatbot into your website can revolutionize customer service germany whatsapp shopping data management . It can resolve reported issues and escalate to customer service in case of complex queries, in a relevant manner.
A chatbot used as customer service support offers the following advantages:
leaked requests
shorter response times
more fluid exchanges,
freeing up time for your teams,
24/7 availability.
This way, you will save your teams time while offering a service available at all times, based on proximity and personalization.
4 - Dissemination of promotions
A chatbot can be a great marketing tool . Depending on the user's query, the bot can provide information about ongoing promotions or propose a personalized offer based on the product searched.