Warehouse Management
Along with product management, it involves overseeing the operations in an ecommerce warehouse, from equipment to personnel. Warehouse management processes include receiving and tracking inventory, monitoring the movement of finished goods in and out of the warehouse, as well as overseeing the efficiency of storage processes.
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Customer Service
An ecommerce customer service team plays a key role in the operations of a business as a whole. For example, when customers have questions about an order, the first thing they will do is contact customer service. The customer service team should be aware of any shipping or shipping delays, promotions, and the company’s shipping and return policy.
Returns also start with customer service. If a customer needs to make a return, the customer service team works with the customer to process the return and ensure the product is sent back and a new order is shipped out immediately if the customer initiates an exchange.
E-commerce Operation Dynamics Warehouse Management
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