Operators will help with any questions , for example

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Support team: what questions can be resolved in chat and messengers, operating hours, how quickly operators respond.
Success team: when a success manager gets involved, how he helps to master the service and achieve goals.
Growth team: what tasks it helps to solve, what results it brings in leads and money, customer reviews.
Support Team
The support team answers questions from those who have already paid for a subscription and those who are just planning to connect Carrot quest.

:

by service functionality → how to set up mechanics, what opportunities the new feature provides, how to fix something that doesn’t work correctly;
by payment → tariffs, invoices;
based on examples of mechanics in real cases → we will select relevant materials from the blog.
You can write to [email protected], to the chat on the list of germany cell phone number website or to messengers: Telegram, WhatsApp, VKontakte and others. The number of questions is not limited, operators will answer all your questions.

We also have a telegram channel where we publish up-to-date information about the current state of the service, as well as the schedule of upcoming technical work.

The support team works on weekdays from 8 am to 7 pm Moscow time . On weekends and holidays, the operator on duty answers questions.

If the operators' working hours are over, you can still ask a question - the team will answer it when they return to work. If you add your email to the question, the operator will send you an answer by email.

An AI bot is connected to the chat and messengers , which will help you quickly find an answer even outside the operators’ working hours, because:

answers based on our knowledge base,
works 24 hours a day,
generates a response within one minute.
If the AI ​​bot does not find the necessary information in the knowledge base, it immediately calls a human operator. You will not have to talk to the AI ​​for a long time while waiting for your issue to be resolved.

Operators respond within 10-15 minutes - they delve deeply into each question and try to find the best solution. Users rate the quality of support at least 4.5 out of 5.

Average operator ratings for 3 months from September to November 2024
Average operator ratings for 3 months from September to November 2024
During peak hours, when we receive the greatest number of requests, we increase the number of operators so that no question is left unanswered.

The support team includes operators who know the service well because they have been working in the company for a long time. For example, the "youngest" operator has been working in the support team for 2.5 years, and the "oldest" - almost 7 years.

We are currently expanding our support team to speed up responses to your questions without compromising quality. We have built onboarding processes that will help new operators master the service faster and provide the level of support you are accustomed to.

It is important for us to delve deeply into each client's issue in order to find the most suitable solution.

Veronica Vladimirova
Veronica Vladimirova
Support Lead at Carrot quest
Success-team
Success manager is a personal manager who represents your company's interests in Carrot quest. He helps you master the service, coordinates contracts and invoices, informs you about new functions and teaches you how to work with them.

The success manager connects to clients who pay a certain amount for the service monthly. For example, in December 2024, the monthly payment for connecting a success manager must be at least 15,900 rubles.

Next, we will tell you in what format you will interact with the success manager, and how he can help.