Specifically, when customers first start using a product or service, we first hold a lecture on how to use it. In addition to providing direct one-on-one support, providing videos and tutorials that explain how to use the product or service is also part of customer success. If the client is a company, we may hold information sessions for employees and create manuals tailored to the company. While your customers are using your product or service, check in with them regularly to find out how they are using it and give them advice tailored to their needs .
Customer success can increase satisfaction and earn vietnam telegram data the trust of existing customers, which can lead to contract renewals and additional purchases. Loyalty Program A loyalty program is a mechanism for encouraging existing customers to make repeat purchases and continue using the service . Specifically, there are two main methods. [Loyalty program methods] Points Program Membership Program The first is the "points program." Points are awarded for purchasing products, using services, logging in to your account page, etc.
, and discounts and benefits are offered when a certain number of points are accumulated.Referrers can earn points and enjoy the benefits, which encourages them to use your products and services in the long term . The second is the "membership program." We set specific membership ranks and provide benefits and services according to the rank.The higher the rank , the more comprehensive the benefits and services, making it easier for users to prioritize using the service in order to improve their rank.