Single channel of interaction with clients

[sadiksojib35]

Digital security
The first rule for entrepreneurs: everything should be tied to the business owner, who opens or takes away access to internal information from employees. The customer and business partner database, product switzerland telegram number database development, programs, cloud storage, chats with clients should technically be under the control of the founder or CEO.

Example:
In 2022, in Volgograd, a carsharing employee transferred a database containing personal data and travel routes of service users to third parties for a monetary reward. The fact that subscribers' personal lives so easily fell into the hands of attackers undermines trust in the entire company. Business owners should not only revoke access from employees who are leaving in a timely manner, but also determine the system of access to information as a whole.

Small businesses often neglect a single channel of interaction with clients, and in vain. A mobile PBX (automatic telephone exchange) and a corporate business account in WhatsApp are easily controlled through a CRM system, which allows you to both listen to dialogues to control the quality of sales and not discover one day that your manager has taken a client of your business and is now working with him directly. It is important to have a regulation that regulates the rules of communication with the client and prohibits communication "directly".