Only personalized offers can increase conversion

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The system automates many operations and remembers everything for you. For example, if a client needs to be reminded of an event, you can set up a notification to be sent on a specific date or set up internal automation: set a task for a manager to contact the client based on a specific trigger. The same applies to surveys. By integrating WhatsApp into its CRM, a company can collect feedback from users about the quality of services and use this data for analysis. For example, when a customer-technical support conversation ends, they are automatically sent an invitation to share their opinion. In the same WhatsApp, they answer several questions in a couple of clicks.



By integrating WhatsApp into CRM, you iran phone number list can collect data to analyze your target audience. This could be the client's contacts, interests, preferences, as well as the entire history of communication with the company. All information is sent to one system and stored in a single database, and the CRM takes on a detailed analysis. But here, too, it is important how you use this data. If, taking into account all the information about the client, you send out weekly news about discounts on a product or service that he has never been interested in, this will raise questions. . The more knowledge you have about the consumer, the greater the chances of retaining him and motivating him to new requests.



Use the information correctly. How to make communication with clients more effective? Service quality is a complex and subjective concept. In order to increase the loyalty of existing customers and attract new ones, using WhatsApp integration in CRM, it is worth considering some recommendations: Personalize communication with customers. If you use information about your audience wisely, you can achieve a high level of loyalty, but mailings can lead to a ban in WhatsApp . In the case of integrating WhatsApp into CRM, it becomes easier for a company to build an individual approach to each client. Don't overuse automation. Some routine tasks can be delegated to auto-responses or chatbots, as in the case of surveys.