If you don’t like it, go somewhere else.”

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4. Reply to customers immediately after seeing their messages
Often, customers are in a hurry to make a purchase: they urgently need to go to a friend's housewarming party or they only have time to visit you today. This does not mean that you need to refresh messengers all day. Just try to respond as soon as you see a message.

If you read the message but don't have a ready answer, just write to the client: "I need to clarify the information. I'll be back in such-and-such time." The person will be pleased that you didn't disappear, but said that the issue is in progress.


"Hello! Last week you checked the availability of plasterboard. Is the question still relevant?"


"Hello! I'll check now if there is drywall in stock. I'll answer you within two hours."

5. Be patient
Sometimes clients may not be very objective: they may make new zealand telegram mobile phone number list unfounded claims or write unpleasant reviews. If a person calls employees names, you immediately want to answer him in the same way. But it is better not to do this: neither you nor the guests will like such an outcome of the conversation.

Respond to negativity with facts, not emotions. Show the angry customer that you want to understand. For example, a guest left a review: “The syrniki are like cotton wool! I wish you closure soon!” Write: “Why do you have such an opinion about syrniki? What, in your opinion, went wrong?” This will show that you are attentive to customers — even the most dissatisfied ones.





"I'm sorry the syrniki ruined your morning. Tell me what you didn't like about their taste?"